Quality Assurance
The Document Bureau System operated by Kendata Peripherals Ltd has been
set up to comply with BIP 0008:2004 (The British Standard Institute guidelines
for legal admissibility and evidential weight of information stored electronically).
Kendata appreciates the requirements for Security and Quality and have audited
Bureau Procedures in place to enable them to offer, individual document tracking,
detailed quality control procedures, controlled and secure document storage,
controlled secure and certified disposal systems and a dedicated team of operatives
who are fully aware of security issues.
Scanned forms from each batch are randomly selected by the software for
quality assurance validation, thereby ensuring that QA checks are carried out in
accordance with the sampling guidelines of ISO2859/BS6001.
Kendata is certified and audited by BSI to BS EN ISO 9001:2000 and has been
continuously registered to the equivalent standards since 1993.
How do we make sure your data is present and correct?
 Questionnaire
Design
The layout and design of the questionnaire can greatly improve
the quality of data from the recipient.
Counting
and logging of Documents
Our logging and tracking system ensures that you are aware
of exactly where your documents are as soon as they arrive at
Kendata.
Scanned
and Numbered within 24 Hours
Within 24 hours of arrival at Kendata your documents are scanned,
given a unique identifier and archived both in our storage facility
and electronically. They have 100% traceability until they are
either securely destroyed or returned to you.
Randomly
Sampling
After scanning a random sample is taken from each batch and
manually keyed. The keyed data is then compared against the
machine read data to check for errors in accordance with the sampling
guidelines of ISO2859/BS6001. The data has an AQL (Acceptable
Quality Level) of 0.04%.
Trained
Data Entry Personnel
Our data entry personnel are trained to a high level and the
data output constantly monitored to ensure that the highest
standards are maintained.
Final
export QA
The exported data undergoes a final integrity check ensuring
that the structure and content meet your agreed specification.
For more information about our Bureau or other Kendata services
please contact sales@kendata.com
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